Refund Policy
Epubor values every customer and works hard to provide customers with an enjoyable experience using Epubor products and services. All of Epubor products are sold as "try-before-you-buy" software. All these help customers make an informed purchase decision and avoid buying the wrong product for their needs. We strongly recommend that you try the product before you place an order.
Generally, any customer who requests the refund will be guaranteed, unless
- Your order has exceeded 30 days from the initial payment date.
- You purchase Epubor Kindle Converter. Please note "No refund" is applied to this software.
- You purchase 1 Month license. Please note that the 7-day money-back guarantee applies to the 1-month license.
- A refund request was made based on the complaint that the DRM scheme had completely changed. No software on the market can guarantee 100% removal of DRM because eBook and audiobook vendors constantly change their DRM schemes. We strongly recommend using the trial version before making a purchase.
To request a refund, please follow the below steps.
Step 1: Run Epubor software, click Settings → Tools → License Manager → De-Register;
Step 2: Request refund from our platform 2checkout;
Step 3: Send email to [email protected]. Once your email has been received, our customer service will contact you within 24 hours in working days and issue the refund.
Single-User License
Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the license plus one additional computer also owned by the license, eg.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use.
1-Month license: In one month, no matter when you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the regular software update for free in the valid license period.
1-year license: In one year, no matter when you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the regular software update for free.
Lifetime-license: In lifetime since you purchase our software, anytime you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the regular software update for free.
Multi-users licenses
A multi-users license is not assigned to an individual user. The license can be installed on the specific numbers of computers entirely within your family, organizations and corporation, etc.
Family license: This license can be used lifetime on more than one (2-5) computers, no matter when you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the regular software update for free.
Pricing for multi-user license depends on the number of end user. The more users, the cheaper price.If you are intend to purchase hundreds of licenses or more, we can give you a lower price, please open a ticket and our customer service will contact you within 24 hours in working days.
Please note: only by checking our via 2checkout you can benefit the discount. When you change the units number, the price per license will lower down automatically.
Extended download service
Now purchasing software online is more convenient than ever. The extended download service frees you from the time-consuming — but critical — chore of recording the registration code and download url for your new software.
Now the extended download service is totally free. We’ll automatically store your registration code on our server in your license period. System crash? Hard disk error? No Worries! You can access your registration code and the software download url anytime during the license period to allow you to re-install your purchased software.
As our client, you can:
Anytime, you can download & register software as you loved, no limitations.
- In your license period, you can use the software without any limitation, free upgrade, free technical support.
- No need to backup software, you are free to download the latest version of your purchased software as you want.
- Change and upgrade your license as you need.
License change / upgrade
From Mac to PC or From PC to Mac: You can’t use the license on a different platform due to the way that the software is coded for its specific platform. Please make sure to select the correct OS first.
However, if your order is still within 30 days from the payment date(7 days for 1 Month License), you can repurchase the correct platform software first and then contact Epubor Support Team to get the refund for the wrong platform software.
From old computer to a new one with the same system: If you change your computer, you can contact us to get the license working on your new computer. (For instance, you have purchased a 2-year lisence and used our software on your computer for one year, unfortunately your computer breaks down and you have to buy a new one, then you can contact us and we will send you a new license for the remaining 1 year. At the same time, the previous license becomes invalid. )
Upgrade from a basic software to a supreme software: If you have purchased our software before, and now we have a more powerful software, you can get the supreme software without paying the full amount price. (For instance, you have purchased our Kindle DRM Removal for PC before, it cost $29.99. And now you want to purchase the supreme All DRM Removal for PC, which costs $35.99, you only need to pay $6 to get the All DRM Removal license. At the same time, the Kindle DRM Removal license becomes invalid. )
Upgrade from limited period license to lifetime license: If you have purchased a limited period license of our software, you can upgrade to lifetime license at anytime. The upgrade price depends on which software you purchased.
For all the license change and upgrade terms, you are required to show us your purchasing email address, the transaction number, and your name. Once we confirm your purchasing record in our data base, you are allowed to process the license changement and upgrade.
Update: Good news is that from 2018 you can join in Epubor editor team to help us translate one article to get your license updated from 1-year to lifetime license with free updates and upgrades.
Join in Epubor Editor Team to Get Lifetime License for Free
Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
On our site, we provide two world-wide famous payment gateway: PayPal and 2checkout. Each platform is absolutely safe for transaction.
We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.
